IT in 2009
The impact of the slowing economy on BPO business models, the convergence of IT and telecom services, and the continued importance of quality and security are among the top issues IT service providers will face in 2009, forecasts a new report from research firm Ovum.
Says Eamonn Kennedy, Practice Leader of Ovum’s IT Services team, “In this challenging economy, IT services providers will need to navigate a host of new and continuing challenges as they attempt to maintain and grow their business.”
According to Ovum, providers must get ahead of these trends as they work to capture new customers and keep the ones they have. So, here’s looking into IT services agenda for the year 2009.
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